Last Updated: 18/01/2026
Thank you for choosing Winox.
We aim to provide high-quality software solutions and ensure a transparent and fair experience for all our customers. Please read this Refund Policy carefully before making a purchase.
1. Digital Products
Winox offers non-tangible digital software products that are delivered electronically.
Due to the digital nature of our software products, refunds are generally not provided once access has been granted or the product has been delivered, as the product cannot be returned.
By completing a purchase on our website, you acknowledge and agree to this policy.
2. Exceptions & Refund Eligibility
Although refunds are not guaranteed, we may review refund requests on a case-by-case basis under the following circumstances:
- Non-delivery of the product
If you do not receive access to the purchased software due to a technical or system error, please contact our support team within 7 days of the purchase date. - Verified technical issues
If the software has a confirmed technical issue that prevents proper usage and our support team is unable to resolve the issue within a reasonable timeframe, a refund may be considered. - Product not as described
If the delivered software significantly differs from the description on our website, you must provide clear evidence. Claims based on misunderstandings or unmet personal expectations are not eligible.
All refund decisions are made at the sole discretion of Winox.
3. Customer Support
Before submitting a refund request, we strongly encourage you to contact our support team.
Most issues can be resolved through technical assistance, clarification, or guidance.
Our team is committed to helping you get your software working properly.
4. Payment Processing
All payments are processed securely through third-party payment providers.
Winox does not store or process sensitive payment information on its own servers.
Any approved refunds will be issued using the original payment method, when applicable.
5. Contact Information
If you have any questions regarding this Refund Policy or wish to request support, please contact us:
Email: support@winox.store
